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Associate Director, Client Experience

Apply now Job No:509291
Area:Office of Deputy Vice-Chancellor (Academic)
Salary (FTE):Professional Level 09 ($113,095.08 - $119,678.38)
Work type:Full Time - Continuing
Location: St Lucia

The University of Queensland Library

The Library is integral to learning, discovery and engagement at The University of Queensland. We provide access to quality scholarly information resources and quality client focused services and spaces to support teaching and research at The University of Queensland. We partner with the UQ and wider community to provide pathways to enrich learning and research.

The University of Queensland Library has one of the largest collections amongst Australian academic libraries and is by far the largest in Queensland. The collection includes access to 2.4 million book titles (electronic and print) and 148,000 journal titles (electronic and print). Our institutional repository, UQ eSpace, houses over 330,000 items authored or co-authored by UQ affiliated researchers, including more than 196,000 journal articles, 61,000 conference papers, and 19,000 theses

About This Opportunity

The successful appointee will lead the strategic development of front-line library services and support for UQ learning, teaching and research. This role manages the liaison librarian teams and information assistance teams inclusive of student IT support.  It provides high-level coordination of, and expert advice in, service delivery aspects of client-facing research and learning services.  This involves:

  • Leading staff across multiple teams to deliver whole of research and teaching lifecycle services
  • Identifying areas of emerging priority and leading new initiatives, including the development of business cases, to ensure the Library continues to deliver globally-leading best-practice services which contribute to University strategy
  • Lead and champion ongoing transformation of the Library’s front-line learning and research offerings to ensure user-centred high-value services

As a member of the Library Executive Group (LX), the Associate Director will be an active participant in the overall strategic and organisation culture development, planning and management of the University of Queensland Library. Their leadership will contribute to positioning the Library at the forefront of the University’s support for teaching and research.

This position requires working across multiple sites, including Gatton, Herston, Woolloongabba and St Lucia.

Our Ideal Candidate

The successful applicant will have extensive experience, preferably in a tertiary education institution, with a significant focus on management. You should have a strong track record of translating strategic objectives into operational practices and a proven ability to work in a complex, rapidly changing and uncertain environment. Excellent communication skills including the ability to write clear and concise reports as well as  demonstrated excellence and experience in leading, motivating and developing a team of high-performing staff to deliver service excellence and inspiring a working culture of psychological safety, recognition and ongoing development.

You must have ongoing unrestricted work rights in Australia to apply for this opportunity.

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to

What We Can Offer

This is a full-time, continuing position at HEW level 9.

The full-time equivalent base salary will be in the range $115,243 - - $121,952 plus super of up to 17% and recreation leave loading of 17.5%.

You will be able to take advantage of UQ Sport Facilities, salary sacrificing options, on-campus childcare, discounted private health insurance, cheap parking, development programs and many other benefits.

For further information, please review The University of Queensland's Enterprise Bargaining Agreement 2018-2021.

Position Description

Download File 509291_Assoc Director Client Experience_PD.pdf


To discuss this role please contact Dr Amberyn Thomas, Manager -

Want to Apply?

To submit an application for this role, use the APPLY NOW button below. All applicants must supply the following documents:

  • Cover letter addressing key selection criteria
  • Resume

Applications close: E. Australia Standard Time

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